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Professional experience
Business Analyst - IT Project Manager
Teleperformance South Cone - Buenos Aires - Argentina(November 2009 - March 2011)
Missions
- Direct reporting to C-Level of South Cone (ex-CIO & Business Development Director)
- Business Analyst:
- Worked closely with the Director of Business Development and the salesforce for Pipeline, reports and presentations preparation, implementation of Salesforce.com and contribution to the Strategic Account Planning Process.
- Colabored to Argentina and Chile Business Plan elaboration.
- Exposition to Clients of the CCMS Benefits and functionalities. - CCMS Project Manager:
- Implemented the corporate tool CCMS for South Cone (Argentina and Chile, aprox. 8500 Users from all areas (WFM, QA, Payroll, Operation, Recruiting, Training, etc.))
- Elabored a implementation control process with the COO.
- Managed a team of 9 people.
- Implemented Support with Service Desk (with SLA Definition).
- Relationship Management with Implementation, Support and Development team from TP Group.
- Sharing Best Practices with TP Group (Training, Workshops, etc.). - IT Project Manager:
- Preparation of reporting to CIO.
- Responsible to assist, coordinate and control IT and Facilities Projects.
- Preparation of a Project Management Methodology based on PMI with a Project Server.
Company Description
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Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion – average exchange rate at December 31, 2009: €1 = US$1.39).
The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
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