Michael

COSTEVEC

Business Transformation Project Manager

Business Transformation Project Manager

Teleperformance EMEA - Paris - France(Permanent contract - Since April 2011)

• Direct Reporting to EMEA COO.
• Project Management on EMEA BT Workstreams.

Business Analyst - IT Project Manager

Teleperformance South Cone - Buenos Aires - Argentina(Permanent contract - November 2009 - March 2011)

• Direct reporting to C-Level of South Cone (ex-CIO & Business Development Director)
• Business Analyst:
  - Worked closely with the Director of Business Development and the salesforce for Pipeline, reports and presentations preparation, implementation of Salesforce.com and contribution to the Strategic Account Planning Process.
  - Colabored to Argentina and Chile Business Plan elaboration.
  - Exposition to Clients of the CCMS Benefits and functionalities.
• CCMS Project Manager:
  - Implemented the corporate tool CCMS for South Cone (Argentina and Chile, aprox. 8500 Users from all areas (WFM, QA, Payroll, Operation, Recruiting, Training, etc.))
  - Elabored a implementation control process with the COO.
  - Managed a team of 9 people.
  - Implemented Support with Service Desk (with SLA Definition).
  - Relationship Management with Implementation, Support and Development team from TP Group.
  - Sharing Best Practices with TP Group (Training, Workshops, etc.).
• IT Project Manager:
  - Preparation of reporting to CIO.
  - Responsible to assist, coordinate and control IT and Facilities Projects.
  - Preparation of a Project Management Methodology based on PMI with a Project Server.

• Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion – average exchange rate at December 31, 2009: €1 = US$1.39).
  
  The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

• http://teleperformance.com/en/Home.aspx

Consultant IT Governance & Strategy

Deloitte Consulting - Buenos Aires - Argentina(Permanent contract - April 2008 - November 2009)

• Carribean Mc Donalds (Martinique, Guadeloupe, French Guyana, USVI, St-Croix, St-Thomas):Implementation of ORACLE e-Business Suite 11 (modules: AP, AR, GL, PO & FA):
  - Reporting of the actual processes.
  - Elaboration of the Future Model and Design of future processes.
  - Prepared and taught capacitation to end users.
• Banco Galicia: Organization of a Work Shop in order to:
  - Facilitate and Drive tools generation that allows constructing objectively Go-Live process decision.
  - Share with the Program teams fundamental aspects of a successful implementation.
  - Improve the Program team knowledge, fomenting value experience capitalization.
  - Help the Program Team in the effective application of the developed tools.
• Banco de la Republica Oriental del Uruguay/ CAMMESA/ TeleCentro/ Nuevo Banco de Chaco:
  - Diagnosed the current state of IT maturity (AS-IS) working through 8 threads (Strategy, Organization, Process, Applicative Structure, Infrastructure, Security, Contingency Plan, Economic Inversion) based on best practices: ITIL, Cobit, ISO\IEC 20000, ISO\IEC 27000, etc..
  - Elaborated a future model of maturity (TO-BE).
  - Proposed initiatives to fill the gap between the two models.
  - Prepared the road map and the future strategy on court, medium and long term.
• Prepared a new Professional Service Offer about Optimizing IT Service Catalog and ITSM Evaluation.
• Prepared and taught an ITIL and CobiT introduction course in order to prepare people to take the Foundation Exam (18+6 hours).
• Realized commercial proposals (ITIL process Implementation, IT Assessment, Data Center Assessment, PMO Implementation, Testing Area Implementation, CMMi Evaluation) and commercial documents to be presented to clients (ITIL Process Implementation, Testing Area implementation, IT assessment, IT Cost Reduction).

• “Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients.
  
  These firms are members of Deloitte Touche Tohmatsu (DTT), a Swiss Verein. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTT helps coordinate the activities of the member firms but does not itself provide services to clients. DTT and the member firms are separate and distinct legal entities, which cannot obligate the other entities. DTT and each DTT member firm are only liable for their own acts or omissions, and not those of each other. Each of the member firms operates under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names.
  
  Each DTT member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in their territories through subsidiaries, affiliates and/or other entities.

• http://www.deloitte.com/

Junior

Capgemini - Buenos Aires - Argentina(Permanent contract - October 2007 - March 2008)

• Worked as consultant on an international project (Front-Office, Back-Office with Spain) for the bank Santander-Rio to perform technical and administrative work.
  Bank administration software developed with:
  - Java J2EE, JSP, Servlet, for the Interface
  - COBOL for banking transaction,
  - DB2 for the data base
  - Eclipse with plug-ins WebSphere and BankSphere for the development environment.

• Capgemini is one of the world's leading consulting, information technology and outsourcing companies.
  
  Present in thirty-two countries, Capgemini helps clients to innovate, transform themselves and become more competitive. To fulfill this mission, Capgemini possesses a vast range of capabilities and the ability to deliver them consistently. It works with clients to craft new directions, turn them into business reality and make the best use of information technology. On their behalf, it also manages their business processes and technology infrastructure. Its most precious expertise is to bring together business, technology and operational skills and so provide truly integrated services.

• www.capgemini.com

Deontology / Methodology Manager

CNJE - Paris - France(Voluntary work - July 2006 - July 2007)

• Manager and guarantor of the deontology and the methodology of the missions carried out by the 130 French Junior-Enterprise (associations with commercial but non-lucrative goals, which allow high school students to apply their competency through company projects):
  - Performed audit, advice, formation (project management, deontology, methodology for engineer’s projects, Junior-Enterprise Strategic Management, Quality in projects).
  - Assistance and follow-up with Junior-Enterprises in general functioning and internal organization (answered 2500 mails in 1 year to provide councils and feed-backs).
  - Participation of the organization in two national congresses of more than 600 persons.

• Created in 1967, the movement of Juniors-enterprises is based on values link to the entrepreneurship and the enterprising mind. It is the first movement which gathers French students today.
  
  Juniors-enterprises collect and recruit every year 10 600 students coming from 130 Grandes Ecoles (Engineers and Business schools) and French Universities. They realize more than 2 000 projects for various companies, entrepreneurs, start-up, state, regional and local authorities in their strategies and their future development. As such, our network develops itself in Viadeo and Facebook community.
  
  Our long time values take a great place in our heart: Entrepreneur, Federate, Exchange, Train, and Animate.

• http://www.junior-entreprises.com

President

SEIO - Angers - France(Voluntary work - May 2006 - May 2007)

• First Project Manager, then Quality Manager, and finally President in May 2006 of the Junior-Enterprise of the ESEO (www.seio.org):
  - In charge of a team of thirty people that oversaw the annual sales turnover of 80 k€.
  - Implemented "coaching" partnership with ALTRAN.
  - Implemented partnerships with Juniors ESSCA Etudes and ICOMTEC Consultant to make a global service offer (business plan, graphic identity and Website).
  - Reorganized the structure and the activity.
  - Implemented one quality politic ISO 9001.
  - Managed 15 projects (3k€ to 25 k€, turnover 50k€).
  - Performed prospection and communication activities.

• SEIO is the Junior-Enterprise of the French Engineer's School ESEO (www.eseo.fr).
  The main specialities are:
  - Web site realisation (xHTML, CSS, PHP/MySQL, JavaScript, Silverlight, Flash).
  - Application programming (C, C++, C# .NET, Java, XML, VHDL, Perl, CamL, Matlab, UML).
  - Electronic cards design and conception.
  - Network design.
  - Data Base design and programming.
  - Signal treatment.
  - Microprocesseur, FPGA, DSP programming. électronique de puissance.

• http://www.seio.org