Michael COSTEVEC
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Professional experience
Business Transformation Project Manager
Teleperformance EMEA - Paris - France(Permanent contract - Since April 2011)
- Direct Reporting to EMEA COO.
- CCMS EMEA Expert
- Audited the use of the system in 7 countries of EMEA to evaluate the actual maturity and provide recommendations to the EMEA COO.
- Set Up a monthly call with all SMEs to provide consistency across EMEA, support them and provide status to management.
- CCMS Implementation France
- Redesigned the business process to integrate the use of the tool in HR, Recruiting, QA, Training and Operations.
- Managed the implementation and a team of 7 people.
- Deployed the tool in 15 centers (+5000 End-Users) by training more than 700 peoples and follow up through a change management process.
- Prepared the time keeping scenario requirement.
- Worked on CCMS integration with other tools (Payroll, Scheduling, Datawarehouse, etc.)
- Pushed the implementation of Service Desk in France to Support CCMS Implementation.
- Presentation of Status to EMEA and Service Delivery Management
- Definition of Global Enhancements for the tool (Improvement and compliance with COPC). - Project Management on EMEA BT Workstreams "Site strategy" and "Disaster Recovery Plan".
Business Analyst - IT Project Manager
Teleperformance South Cone - Buenos Aires - Argentina(Permanent contract - November 2009 - March 2011)
- Direct reporting to C-Level of South Cone (ex-CIO & Business Development Director)
- Business Analyst:
- Worked closely with the Director of Business Development and the salesforce for Pipeline, reports and presentations preparation, implementation of Salesforce.com and contribution to the Strategic Account Planning Process.
- Colabored to Argentina and Chile Business Plan elaboration.
- Exposition to Clients of the CCMS Benefits and functionalities. - CCMS Project Manager:
- Implemented the corporate tool CCMS for South Cone (Argentina and Chile, aprox. 8500 Users from all areas (WFM, QA, Payroll, Operation, Recruiting, Training, etc.))
- Elabored a implementation control process with the COO.
- Managed a team of 9 people.
- Implemented Support with Service Desk (with SLA Definition).
- Relationship Management with Implementation, Support and Development team from TP Group.
- Sharing Best Practices with TP Group (Training, Workshops, etc.). - IT Project Manager:
- Preparation of reporting to CIO.
- Responsible to assist, coordinate and control IT and Facilities Projects.
- Preparation of a Project Management Methodology based on PMI with a Project Server.
Consultant IT Governance & Strategy
Deloitte Consulting - Buenos Aires - Argentina(Permanent contract - April 2008 - November 2009)
- Carribean Mc Donalds (Martinique, Guadeloupe, French Guyana, USVI, St-Croix, St-Thomas):Implementation of ORACLE e-Business Suite 11 (modules: AP, AR, GL, PO & FA):
- Reporting of the actual processes.
- Elaboration of the Future Model and Design of future processes.
- Prepared and taught capacitation to end users. - Banco Galicia: Organization of a Work Shop in order to:
- Facilitate and Drive tools generation that allows constructing objectively Go-Live process decision.
- Share with the Program teams fundamental aspects of a successful implementation.
- Improve the Program team knowledge, fomenting value experience capitalization.
- Help the Program Team in the effective application of the developed tools. - Banco de la Republica Oriental del Uruguay/ CAMMESA/ TeleCentro/ Nuevo Banco de Chaco:
- Diagnosed the current state of IT maturity (AS-IS) working through 8 threads (Strategy, Organization, Process, Applicative Structure, Infrastructure, Security, Contingency Plan, Economic Inversion) based on best practices: ITIL, Cobit, ISO\IEC 20000, ISO\IEC 27000, etc..
- Elaborated a future model of maturity (TO-BE).
- Proposed initiatives to fill the gap between the two models.
- Prepared the road map and the future strategy on court, medium and long term. - Prepared a new Professional Service Offer about Optimizing IT Service Catalog and ITSM Evaluation.
- Prepared and taught an ITIL and CobiT introduction course in order to prepare people to take the Foundation Exam (18+6 hours).
- Realized commercial proposals (ITIL process Implementation, IT Assessment, Data Center Assessment, PMO Implementation, Testing Area Implementation, CMMi Evaluation) and commercial documents to be presented to clients (ITIL Process Implementation, Testing Area implementation, IT assessment, IT Cost Reduction).
Junior
Capgemini - Buenos Aires - Argentina(Permanent contract - October 2007 - March 2008)
- Worked as consultant on an international project (Front-Office, Back-Office with Spain) for the bank Santander-Rio to perform technical and administrative work.
Bank administration software developed with:
- Java J2EE, JSP, Servlet, for the Interface
- COBOL for banking transaction,
- DB2 for the data base
- Eclipse with plug-ins WebSphere and BankSphere for the development environment.
Deontology / Methodology Manager
CNJE - Paris - France(Voluntary work - July 2006 - July 2007)
- Manager and guarantor of the deontology and the methodology of the missions carried out by the 130 French Junior-Enterprise (associations with commercial but non-lucrative goals, which allow high school students to apply their competency through company projects):
- Performed audit, advice, formation (project management, deontology, methodology for engineer’s projects, Junior-Enterprise Strategic Management, Quality in projects).
- Assistance and follow-up with Junior-Enterprises in general functioning and internal organization (answered 2500 mails in 1 year to provide councils and feed-backs).
- Participation of the organization in two national congresses of more than 600 persons.
President
SEIO - Angers - France(Voluntary work - May 2006 - May 2007)
- First Project Manager, then Quality Manager, and finally President in May 2006 of the Junior-Enterprise of the ESEO (www.seio.org):
- In charge of a team of thirty people that oversaw the annual sales turnover of 80 k€.
- Implemented "coaching" partnership with ALTRAN.
- Implemented partnerships with Juniors ESSCA Etudes and ICOMTEC Consultant to make a global service offer (business plan, graphic identity and Website).
- Reorganized the structure and the activity.
- Implemented one quality politic ISO 9001.
- Managed 15 projects (3k€ to 25 k€, turnover 50k€).
- Performed prospection and communication activities.
